-- Assessing candidates to ensure qualification match, cultural fit and compatibility
-- Maintaining data dictionary by revising and entering definitions
-- Identifying and recruiting prospective candidates using a variety of channels
-- Map role criteria, define position description and document specifications
-- Present shortlisted candidates and provide detailed profile summaries to clients
-- Follow up with clients and assist with the candidate’s transition and on-boarding process
-- Maintaining client’s confidence and protects operations by keeping information confidential
-- Allocating roll numbers and assigning test centers to eligible candidates

-- Designing & Implementation of new processes for customer care department.
-- Development of new requirements of customer care in CRM.
-- Coordination with CRM & IT teams for the resolution of issues and new developments in CRM
-- Testing of bugs and errors of newly launched projects by PTCL.
-- Development & implementation of digital tools for customer convenience.
-- Working closely with all stakeholders (internal & external) to ensure the accuracy of reporting.
-- Coordination with Regions and Customer Care Back offices for:
1. Resolution of High Aging Faults
2. Pending Management
3. Creation and closing of network trouble tickets
4. Resolving customer issues

-- Coordination with Business Managers & Seniors Business Managers for Complaints Rectification
-- Maintaining Service Level on Inbound Calls
-- Coordination with Regional Teams for Complaints Rectification
-- Managing day to day operations & Supervising Team Members
-- Taking calls that team members cannot handle
-- Monitor queue and track inbound calls
-- Resolving Team member’s issues

-- Taking Inbound & Outbound calls
-- Data Entry
-- Entertaining Customer Queries on Social Media (Facebook & Twitter)
-- CRM Handling regarding different products
-- Technical Assistance and resolving issues on call